We are committed to ensuring a smooth and sustainable shipping experience. We work with DHL Go Green Freight Solutions for international deliveries and Quiqup for fast and reliable local delivery within the UAE.

Orders within the UAE are handled by Quiqup, offering same-day or next-day delivery in major cities.

A tracking link will be sent to you once your order has been dispatched.

• We ship worldwide with DHL Go Green Freight Solutions, ensuring reduced environmental impact.
• Delivery times range from 3-5 working days depending on your location.
• Shipping costs are calculated based on the shipping method, volumetric weight of the items, and the destination at checkout.
• Customs duties, import taxes, and local sales taxes are the responsibility of the customer.

Any additional charges for customs clearance must be paid by the customer.

We want you to love your purchase. If you’re not completely satisfied, you may return or exchange eligible items following the guidelines below.

• Items must be unused, unworn, with tags attached, and in their original packaging.
• You must request a return within 15 days of receiving your order.
• Certain items, such as custom-made or personalized products, cannot be returned.

1. Contact us at hello@mycanopy.store with your order number and reason for return.
2. If your return is approved, we will provide a return shipping label and instructions on where to send your package.
3. The customer is responsible for the return shipping cost and customs duties, which will be deducted from your store credit or refund.
4. Items sent back without prior authorization will not be accepted.

• Once we receive and inspect your returned item, we will notify you of the refund approval.
• Refunds will be processed to the original payment method within 10-45 days, depending on your bank.
• If you prefer, you can opt for store credit instead of a refund.
• If you need an exchange, the fastest way is to return the item and place a new order.

If your order arrives damaged, defective, or incorrect, please contact us immediately. We will cover the cost of return shipping and issue a full refund or replacement.

For questions, assistance, or to initiate a return, please email us at hello@mycanopy.store or reach out via WhatsApp at +971 5 47 33 03 25. We’re here to help!

Thank you for choosing My Canopy. By supporting our brand, you are helping preserve artisanal craftsmanship and sustainable practices while bringing timeless beauty into your life.